Contact information

Contact Information 

Effective Date: 11-11-2025

At DarkRoomToys, we value open communication and are committed to providing our customers with fast, reliable, and discreet support.
If you have any questions about your order, our products, or our policies, please don’t hesitate to reach out.

1. How to Contact Us

You can reach our customer support team through the following channels:

📧 Email: support@darkroomtoys.com
We aim to respond to all emails within 24–48 hours (Monday–Friday).

📞 Phone: +31 (0)616215989
Customer service is available Monday to Friday, 9:00 – 17:00 CET.

📍 Mailing Address:
DarkRoomToys
Vletstraat 46D
3035ZE Rotterdam
The Netherlands

2. Online Support

For general inquiries, you can also use our contact form available on the website under “Contact Us.”
Please include your order number (if applicable) to help us resolve your issue quickly.

3. Response Times

We do our best to respond to all messages as soon as possible.
However, response times may vary during weekends, public holidays, or high-demand periods (such as promotions or seasonal sales).

4. Privacy & Confidentiality

All communications with our support team are handled with strict confidentiality.
We understand the importance of discretion for our customers.
Your information will only be used to process your request or resolve your issue, in compliance with our Privacy Policy.

5. Business Inquiries

For partnership, affiliate, or media requests, please contact:
📩 affiliate@darkroomtoys.com

6. Complaints & Feedback

We strive to provide the best possible service.
If you are not satisfied with your experience, please email support@darkroomtoys.com and include:

  • Your order number

  • A brief description of the issue

  • Any supporting photos (if relevant)

We aim to resolve complaints within 5 business days.

7. Legal & Regulatory Contact

For legal correspondence, data requests, or privacy-related issues, please contact our Data Protection Officer (DPO):
Email: privacy@darkroomtoys.com
Address: DarkRoomToys, Vletstraat 46D, 3035ZE Rotterdam, The Netherlands

8. Office Hours

Our customer service operates during:
Monday – Friday: 09:00 – 17:00 CET
Saturday & Sunday: Closed
Public Holidays: Closed

9. Important Notes

  • We do not offer in-person sales or pickups at our Rotterdam location.

  • For privacy and hygiene reasons, product returns must be pre-approved via email before sending any items back.